[New Job Vacancy] Support Supervisor job in Examity, (Hyderabad, Telangana) – Jobs in Hyderabad, Telangana

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Job Opening details:-
Company Name :-
Examity
Position Name :-
Support Supervisor
Company Location :-
Hyderabad, Telangana
Job Category :-
Jobs in Hyderabad

Full Job Description :-
Examity is a world leader in online proctoring. Founded in 2013, we work with colleges, universities, employers, and assessment providers to protect online test integrity. Since 2013, the market for online proctoring has only increased – today, we maintain five global locations, support hundreds of clients, and proctor millions of exams a year.

Being one of the fastest-growing EdTech companies in the United States starts with having the best team. Our employees are the heartbeat and backbone of everything we do. Together, we’re able to build a better testing experience that meets candidates where they are. If you share our passion for providing the most innovative, versatile, and secure online proctoring in the industry, then we would love to talk to you.

The challenge:
Examity is at an exciting time developing a first in class customer service team. The support supervisor will be responsible for leading a team of 8-10 support agents to meet service levels, first call resolution, and a great test-taker experience.

We are looking for a supervisor who likes to get their hands dirty, creates new processes, and wants to make an impact. This role will lead problem solving and continuous improvement across the organization.

What you’ll do:

Manage a team of test-taker support agents and ensure they comply to company policies and procedures.
Monitor and review calls, chats, and emails to ensure quality results and first call solution.
Manage and monitor daily/weekly/monthly service levels.
Cascades and trains agents to new company policies and procedures.
Guide and direct the support team towards achieving operational goals.
Resolves customer complaints in a timely and professional manner.
Handles and mitigates escalations in a professional manner.
Conducts daily shift briefs and agent 1:1 session to provide real time feedback.

What we’re looking for:

Minimum of 3-5 years of customer service experience and queue management.
At least 3 years spent managing a team.
Willing and able to work in a fast-paced environment.
Hands on experience using Salesforce.com is a bonus.

Transportation:

Examity provides home pick and drop cab facility for its employees residing within 15 Kms radius from Kondapur or Nacharam.
Charge of Rs.800/- will be deducted if office transportation is used.
Employees who would like to commute with self-transportation will be given an allowance of Rs.6000/- will be provided based on terms and conditions.

Perks:
Examity offers a competitive salary and a comprehensive benefits package including health. Our office environment is open, collaborative, fast-paced and high energy.

You can’t spell Examity without “team.” Which is why we built our business around the most collaborative and passionate people in the industry. We’re always looking to grow our family, so if you’re interested in joining us, please don’t hesitate to reach out. We would love to hear from you! Examity is proud to be an equal opportunity employer. We thrive because of the diversity of our employees. At Examity, people of different backgrounds, experiences, abilities, and perspectives are always welcome. We foster an environment of mutual respect and do not tolerate any discrimination. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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