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Job Opening details:-
Company Name :- HDFC Bank
Position Name :- Team Member-Admin CRM-QIG
Company Location :- Mumbai, Maharashtra
Job Category :- Jobs in Mumbai
Full Job Description :-
Regulatory Reporting Will be responsible for preparation and analysis of quarterly/ annual submissions on Complaints and reports to regulators Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board.
Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Group head for review and inputs.
Will be responsible for preparation of monthly reports on complaints and TAT performance to all Business Heads and Group Heads Will be responsible for preparation of Annual reports to Finance and quarterly reports to ICAAP team CRM Analysis Will be responsible for end to end assessment on quality of CRM closure and loggers to ensure improvement in these parameters.
BO Desk Will be responsible for daily/ weekly tracking of pending Banking Ombudsman (BO) maintainable/ non-maintainable cases, closure TAT, Advisories received from BO and implementation status.
Will ensure MIS on Internal Ombudsman(IO) & Nodal Officer stand change, Complaint review Panel, Nodal Officers metric file.
Admin CRM Will be responsible to action all mails received in Admin-CRM ID on time and with accuracy Will be responsible for fixing ownership of CRM calls.
CRM System maintenance Will be responsible for driving CRM enhancements in coordination with IT team.
Will be ensuring close monitoring of system issues and immediate solution.
Banking Product & Process Knowledge
Analytical skills and MS office proficiency
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