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We got a new job details in Crothall Healthcare & they are Hiring Candidates for Patient Experience Manager
Company Name : Crothall Healthcare
Company Location : Anchorage, AK 99508
Job Position : Patient Experience Manager
Job Category : Jobs in Anchorage, AK 99508
Job Description :
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker’s Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients. This position supports hospitals in Cheyenne Wyoming, Missoula Montana and Ft. Collins Colorado with monthly travel to each location.
Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
Administer required client and customer surveys and responds in a timely and effective manner
Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs
Maintain and supports the fulfillment of client objectives at a level that ensures account retention
Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives
Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff
Participate in all Patient Experience Department learning sessions including monthly informative webinars
Provide recognition for employee when programs are implemented with success
HS diploma/GED or comparable combination of education and experience; 4 year degree preferred
Hospitality and/or healthcare experience preferred
Ability to travel on a monthly basis.
At least three years of demonstrated experience in customer service operations
Good coaching and on the job training skills required
Strong data analytical skills and excellent verbal and written communication skills
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Apply to Crothall today!
Crothall is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Crothall are offered many fantastic benefits.
Life Insurance/ AD
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Identity Theft Protection
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1024558
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