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Station Agent – Denali (Alaska Railroad) job vacancy in State of Alaska – Jobs in Denali, AK

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Job Details
Company Name :
State of Alaska
Company Location :
Denali, AK
Job Position :
Station Agent – Denali (Alaska Railroad)
Job Category :
Jobs in Denali, AK

Job Description :
* * This position is eligible for a recruitment bonus of up to $2,000 * *

To perform duties related to serving the traveling public including ticketing, baggage service and selling tour packages.

Duties and Responsibilities:

Acts as liaison between personnel, vendors, hotels, cruise operators, and other transportation services regarding traffic flow and baggage handling issues. Resolves problems regarding lost or damaged bags, keeps an inventory control of all revenue baggage checks.

Represents the railroad as point of contact between Railroad and public, passengers, tour operators, and hotels in respective area. Resolves problems with customers, vendors, and on-board sales. Assists with boarding problems and issues.

Loads/unloads, stows, and delivers baggage to and from trains using a fork lift. When needed, travels on trains to assist with baggage operations in various locations. Operates ARRC vehicles (sedans, pickup trucks) requiring a valid driver’s license.

Responsible for all general housekeeping and maintenance of building and grounds. Ensures property is clean and in orderly condition.

Performs, as needed, the passenger service duties of ticket and tour package sales, telephone sales, and other passenger service marketing tasks. Uses a computerized reservation system to sell tickets and make seat assignments.

Contributes to team effort by accomplishing related results as needed.

The full position description and example of duties for this position is located under Class Specifications (enter position title in Search):

Minimum Qualifications

High school diploma or GED equivalent is required. Six months of verifiable front-line customer service experience is preferred. One year of experience in the travel or tourism industry is preferred. Basic knowledge of accounting procedures to handle money, make change, and balance revenue and reports is required. Ability to operate a computerized reservation system is preferred. Skill in operating a 10-key machine is required. Must be people oriented and have excellent communication skills. Must be able to use judgment in problem solving situations. Knowledge of Railroad terminology, passenger and baggage tariffs, services, schedules, and ticketing procedures is preferred. Previous experience operating a forklift is preferred. Must possess a valid driver’s license.

PROVIDED. ] ] ] ] ]


Additional Required Information

Please include any REQUIRED AND DESIRED QUALIFICATIONS in your APPLICANT PROFILE and/or RESUME. If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment. IF you are selected for an interview, then you MUST be able to submit a copy of a current driving record that reflects the past three (3) years of driving history. The State of Alaska DMV Driving Records are available online:

Contact Information

Alaska Railroad Human Resources Department


Mailing Address: P.O. Box 107500, Anchorage, AK 99510-7500

Street Address: 327 West Ship Creek, Anchorage, AK

Fax Number:
(907) 265-2542

Alaska Railroad Corporation is an equal opportunity employer

Alaska Railroad Corporation Benefits The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit. Retirement Plans ARRC Pension Plan – Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age. Tier 2 Description (Employees hired after July 1, 2015) Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service. Early retirement, survivor and disability benefits are available for vested participants. 401(k) Tax Deferred Savings Plan – Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match. 457 Deferred Compensation Plan – Participation is optional for non-represented employees. Insurance and Flexible Spending Plans All plans are optional except the RR Dental Plan for bargaining unit employees. Health Insurance Plan A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee’s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire. The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features. The Railroad also offers two dental plans. The Railroad National Dental for repersneted employees The Alaska Railroad Optional Dental Plan for both represented and non-represented employees. Paid Leave & Holidays Vacation Leave –accrual per bi-weekly pay period: Represented Employees 0-3 Years of Service = 4 Hours >3-15 Years of Service = 6 Hours >15 Years of Service = 8 Hours Non-Represented Employees 0-3 Years of Service = 6 Hours >3-15 Years of Service = 8 Hours >15 Years of Service = 10 Hours Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period. 10 Paid holidays For additional information regarding these benefits, please go to

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